Custom CRM Fields: Capture the Details That Matter
Add the data points that are unique to your bingo hall and keep every detail in the player profile where your team can use it.
Track What Matters
- Favorite seat or session preference.
- Dietary restrictions and accessibility needs.
- Legacy membership numbers and VIP status.
Why It Matters
Custom fields turn notes and spreadsheets into searchable profile data that informs service, promotions, and retention.
Use Custom Fields to Personalize Operations
Create fields for preferences, special needs, membership details, and more — then use them in profiles, segments, and campaigns.
| Field Type | Example | Use Case |
|---|---|---|
| Text | Favorite seat: Front row left | Deliver better in-hall service. |
| Dropdown | Membership tier: Bronze / Silver / Gold | Segment by loyalty level. |
| Date | Anniversary date: 05/12 | Send milestone recognition. |
| Checkbox | Peanut allergy | Protect customer safety. |
How It Works
- Create custom field definitions in settings.
- Populate them manually, with imports, or during check-in.
- Use the data in searches, segments, and campaigns.
Where It Helps Most
From VIP service to allergens to legacy data migration, custom fields make important details operational instead of forgotten.
Make Your CRM Fit Your Hall
Capture the details that matter most to your operations and keep them in the same system your team uses every day.
The Konnected App transformed our bingo hall! Rewards are easy to set up, players love SMS updates, and the analytics give us valuable insights. Attendance and satisfaction have soared!
