1. Introduction
JustKonnect provides customer relationship management, loyalty, SMS marketing, compliance
support, reporting, and player engagement tools for charity bingo halls and entertainment
venue operators. This Privacy Policy applies to business customers, authorized platform users,
players whose information is managed through participating venues, website visitors, and other
individuals whose personal information we process in connection with our services.
The information we handle depends on how you interact with JustKonnect and which features your
venue uses. In some circumstances, a venue determines why and how player information is
collected and used, while JustKonnect processes that information to provide services on the
venue's behalf.
We aim to handle personal information responsibly, use it for appropriate purposes, and apply
safeguards suited to the nature of the information and our legal obligations. This policy should
be read alongside any applicable customer agreements, service terms, consent notices, and
additional privacy notices presented when you use specific features.
2. Information We Collect
The types of information collected depend on the services used, the settings configured by a
venue, and your interactions with our website or platform.
2.1 Information You Provide
We may collect information you submit directly, including:
- Contact information: Name, email address, telephone number, business name, and business contact details.
- Account information: Login details, account preferences, role information, and other details needed to establish and administer an account.
- Business information: Venue details, operational preferences, configuration choices, and information provided when requesting a demo or support.
- Communications: Messages, enquiries, feedback, and information shared when contacting our team.
2.2 Player and Loyalty Program Information
When a participating venue uses JustKonnect to manage customer relationships or loyalty activities, the platform may process information such as:
- Player names and contact details.
- Loyalty account identifiers, points balances, and reward activity.
- Participation or engagement information recorded through supported features.
- Communication preferences and SMS consent or opt-out records.
- Information entered into customer profiles or custom CRM fields by authorized venue personnel.
The specific information collected depends on the venue's configuration and the features it
uses. Venues should collect only information that is appropriate for their stated purposes and
provide any notices or obtain any consent required by applicable law.
2.3 Technical and Usage Information
When you visit our website or use our platform, we may collect technical information such as IP
address, browser type, device information, access times, pages viewed, and platform activity
logs, where applicable. Cookies and similar technologies may also be used for functions such as
maintaining website functionality, remembering preferences, understanding usage, or supporting
analytics. Where required, we will provide appropriate notice and obtain consent before using
non-essential technologies.
2.4 Information from Other Sources
We may receive information from business customers, authorized users, service providers, or
integrated systems when needed to provide or maintain the platform. The source and permitted
use of this information depend on the relevant service and applicable agreements. We do not
intend to collect more personal information than is reasonably necessary for the relevant
business or service purpose.
3. How We Use Your Data
We use personal information for legitimate business and service purposes, subject to applicable
legal requirements and any consent that is required. These purposes may include:
3.1 Providing and Maintaining the Platform
We use information to create and administer accounts, provide platform features, maintain
customer profiles, manage loyalty programs, support messaging functionality, and deliver
reporting capabilities.
3.2 Customer Support and Communication
We may use contact and account information to respond to enquiries, provide technical
assistance, communicate service updates, and address account or operational issues.
3.3 Marketing and Engagement
Where permitted, information may be used to support venue-managed marketing activities,
including promotional messages, loyalty communications, contests, referral initiatives, and
player engagement campaigns. The venue and JustKonnect must follow applicable requirements
concerning consent, permitted messaging purposes, opt-out requests, and the use of contact
information.
3.4 Reporting and Service Improvement
We may use relevant platform activity and usage information to understand service performance,
troubleshoot issues, improve functionality, maintain reliability, and support customer
reporting.
3.5 Security, Compliance, and Legal Obligations
Information may be used to protect accounts, detect misuse, investigate suspected fraud or
unauthorized access, enforce applicable agreements, respond to lawful requests, and meet legal
or regulatory obligations.
3.6 Administrative and Business Purposes
We may process information to manage billing or customer relationships, maintain business
records, protect our legal interests, and support legitimate corporate operations. We do not use
personal information for purposes incompatible with the purpose for which it was collected unless
permitted by law or supported by appropriate notice and consent.
4. SMS Consent and Messaging Compliance
JustKonnect provides messaging-related functionality that participating venues may use to
communicate with players. SMS communications must be managed in accordance with applicable laws,
carrier requirements, and the terms of the relevant messaging services.
4.1 Consent to Receive Messages
A venue must obtain and document any consent required before sending marketing or other
regulated messages. Consent should clearly explain the nature of the messages and be collected
through an appropriate process. Where required, individuals must be informed about message
frequency, potential messaging charges, and how to obtain assistance or stop receiving messages.
Providing a telephone number does not, by itself, establish consent for every category of SMS
communication.
4.2 Message Purposes
Depending on the venue's setup and applicable permissions, messages may include promotional
offers, loyalty updates, event announcements, service information, or other communications that
the recipient has agreed to receive. The venue is responsible for ensuring that its campaigns,
recipient lists, and message content comply with applicable requirements. JustKonnect's role and
responsibilities depend on the services provided and the relevant customer agreement.
4.3 Opt-Out Requests
Recipients must be able to withdraw consent or opt out of marketing messages through the methods
required by applicable law and the messaging service. Venues using JustKonnect's messaging tools
must respect applicable opt-out requests and ensure that their communication practices reflect
current consent preferences. Where supported, opt-out records and messaging preferences may be
maintained within the platform.
4.4 Consent Records and Messaging Data
Information related to messaging permissions, delivery, and opt-out requests may be processed to
administer campaigns, maintain records, troubleshoot messaging issues, and demonstrate compliance
where required. Access to this information should be limited to authorized personnel and used
only for appropriate purposes.
4.5 Mobile Information and Data Sharing
Personal information, including mobile numbers and SMS consent records, must be handled according
to applicable privacy requirements and the notices provided to individuals. Where applicable,
mobile information and SMS consent will not be shared with third parties or affiliates for their
own marketing or promotional purposes. Sharing with service providers necessary to deliver
messaging services must be governed by appropriate safeguards and applicable restrictions.
5. Data Sharing and Disclosure
We may disclose personal information when necessary to provide our services, meet legal
obligations, or support legitimate business operations.
5.1 Service Providers
We may use third-party providers for services such as hosting, infrastructure, communications
delivery, customer support, security, and other operational functions. These providers should
receive only the information needed to perform their assigned services and must be subject to
appropriate contractual, confidentiality, and security obligations.
5.2 Venue Customers and Authorized Users
Where JustKonnect processes player information on behalf of a venue, authorized personnel at that
venue may access information according to the venue's account permissions, configuration, and
applicable agreements. Questions about a venue's use of player information may also need to be
directed to that venue.
5.3 Legal Requirements and Protection of Rights
We may disclose information when required by law, valid legal process, or an appropriate
governmental request. We may also disclose information where reasonably necessary to investigate
suspected fraud, protect users, enforce agreements, or safeguard the rights, property, and
security of JustKonnect or others.
5.4 Business Transfers
If a merger, acquisition, restructuring, financing, or sale of relevant business assets occurs,
personal information may be transferred as part of that transaction, subject to applicable legal
requirements and appropriate protections.
5.5 Other Disclosures
We may disclose information where you have directed us to do so or where an appropriate legal
basis exists. We do not treat the provision of our services as permission to sell personal
information or to use it for unrelated third-party marketing. Any activities involving the sale,
sharing, or targeted advertising use of personal information must be assessed against applicable
law and the actual practices of the business.
6. Data Security and Storage
We take reasonable steps designed to protect personal information against unauthorized access,
disclosure, alteration, loss, and misuse. Depending on the systems and services involved,
safeguards may include access controls, authentication measures, restricted permissions, secure
data transmission, monitoring, backups, and other technical or organizational protections. No
online platform or method of electronic storage can be guaranteed to be completely secure. We
therefore cannot promise absolute security, but we aim to apply safeguards appropriate to the
information handled and the risks involved.
6.1 Access and Confidentiality
Access to personal information should be limited to personnel and service providers who require
it for authorized purposes. Customer account permissions should be configured to reflect the
responsibilities of the relevant users.
6.2 Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain
relevant records, meet legal obligations, resolve disputes, enforce agreements, and protect
legitimate business interests. Retention periods depend on the type of information, the purpose
for which it is processed, contractual requirements, and applicable law. Where information is no
longer required, we will take appropriate steps to delete it, anonymize it, or otherwise dispose
of it in accordance with applicable requirements.
6.3 Data Incidents
If a security incident affects personal information, we will assess the incident and take
appropriate steps in accordance with applicable legal obligations and relevant contractual
commitments. Where notification is required, we will notify the appropriate parties within the
legally required timeframe.
6.4 International Processing
Depending on the location of our infrastructure, service providers, customers, and users,
personal information may be processed or stored in more than one jurisdiction. Where
international transfers occur, we will apply the safeguards and transfer mechanisms required by
applicable law.
7. Your Rights
Depending on your location, the type of information involved, and the role of the parties
processing it, you may have rights concerning your personal information. These rights may
include:
- Access: Request information about personal data held about you.
- Correction: Ask for inaccurate or incomplete information to be corrected.
- Deletion: Request deletion of personal information where applicable law provides that right.
- Portability: Request a copy of certain information in a usable format where required.
- Objection or restriction: Object to or request restrictions on certain processing activities where permitted by law.
- Consent withdrawal: Withdraw consent where processing relies on consent, subject to applicable legal requirements.
- Marketing opt-out: Stop receiving marketing messages by following the instructions provided in the communication or contacting the relevant sender.
- Complaint: Raise a concern with the appropriate privacy regulator where applicable.
These rights are not absolute in every situation. Exceptions may apply where information must be
retained to meet legal obligations, establish or defend legal claims, maintain required records,
or fulfill other permitted purposes.
7.1 How to Submit a Privacy Request
To submit a request relating to personal information handled directly by JustKonnect, contact us
using the verified details in Section 9. Please provide enough information for us to understand
and process your request. We may need to verify your identity or authority before disclosing or
changing personal information. If your request concerns player information collected and managed
by a participating venue, you may need to contact that venue directly. We will assist or direct
the request appropriately where required by our contractual responsibilities and applicable law.
We aim to respond to valid requests within the timeframes required by applicable law.
8. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, information-handling
practices, legal requirements, or operational procedures. When changes are made, we will update
the "Last Updated" date at the beginning of this page. Where required by law, we will provide
additional notice or obtain consent before implementing material changes.
We encourage users and business customers to review this policy periodically to remain informed
about how personal information is handled. Changes take effect on the effective date stated in
the revised policy, or on another date specified in the notice where appropriate.
9. Contact Information
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or
have concerns about how personal information is handled, please contact JustKonnect using the
verified contact details below.
Business or legal entity: Konnected Koncepts
Website: justkonnect.com
Email: admin@justkonnect.com
Contact form: justkonnect.com/contact
If you are a player enrolled in a venue's loyalty or messaging program, you may also contact the
relevant venue about its collection and use of your information.
We will review privacy enquiries and respond in accordance with applicable legal requirements and
our responsibilities for the services involved.
© Konnected Koncepts. All rights reserved. justkonnect.com
This Privacy Policy was last reviewed on October 30, 2026. Please check this page regularly for updates.
